It Operations Controller

 General Information
Company Name   Bhrillon Philippines Inc.   (View company's jobs)
Company Type   Private
Company Size   Medium
Position   It Operations Controller (Other)
Industry   Computer / IT / Tech
Job Type   Full Time / Regular
Location   Philippines, Mandaluyong
Start Date   ASAP
Visa Sponsorship  N/A
Posted/Updated   03-02-2019/03-02-2019
Education   College(4 year)
Experience   Between 1-2 years
Business Travel   No Travel
Signing Bonus   N/A
Additional Comp.   N/A
Benefits   N/A

Job Responsibilities:
- Attends to client inquiries by phone or thru email regarding new or existing;
- Analyzes customer requests and provides necessary information;
- Coordinates with Field Technical Support Section for any technical service related concerns;
- Handle routine Help Desk Calls to ensure timely resolution as per senior Managementís Service Level Agreement;
- Manage support tickets through ticketing system;
- Develop, execute and follow IT operational policies, standards and work instructions for customer support;
- Ensure customer satisfaction through continuous status information;
- Monitors and provides timely feedback to clients regarding request, query, and complaint;
- Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities;
- Delight customers and ensure best customer experience possible;
- Other related tasks that may be assigned from time to time.

Job Requirements:
- Candidate must possess at least High School Diploma, Vocational Diploma/ Short Course Certificate or Bachelor's/College Degree, any field;
- Preferably with at least 1 year Customer Service experience gained from BPO / Shared Service Industry;
- Must possess above average communication skills in both written and oral;
- Can able to multi-task and very keen to details;
- Must be Customer service oriented;

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