Csr, Billing Specialist

 General Information
Company Name   iStaff Solutions Inc.   (View company's jobs)
Company Type   Private
Company Size   Medium
Position   Csr, Billing Specialist (Customer Representative)
Industry   Call Center , Customer Service , Travel / Hospitality
Job Type   Full Time / Regular
Location   Philippines, Pasig City
Start Date   ASAP
Schedule (Shift)   Flexible
Visa Sponsorship  No
Posted/Updated   01-29-2018/01-29-2018
Education   High School
Experience   Less than 1 year
Business Travel   No Travel
Pay Rate   PHP 20,000.00
Additional Comp.   Other Bonus
Benefits   Medical/Dental

• Responding to calls and chats to serve customers and fulfill requests such as renewals, cancellations and customer’s queries.
• Highlighting the value of the product to turn a cancellation into a retention
• Maximizing and upselling renewals to increase revenues
• Handling multiple simultaneous interactions to ensure all customers are responded to within established targets
• Ensuring all customers are satisfied to increase customer loyalty
• Investigating the root cause of billing issues to provide cardholders with accurate information
• Explaining options to cardholders to amicably resolve billing inquiries
• Refunding responsibly to prevent chargebacks and mitigate risk
• Logging accurate notes to provide a link between the customers and the product teams
• Mitigating risk by following all protocol and procedures meticulously
• Ensuring a minimized ratio of customer chargebacks with all parties, including banking institutions

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