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Operations Supervisor - Singapore Accoun

 General Information
Company Name   Diversify Offshore Staffing Solutions   (View company's jobs)
Company Type   Private
Company Size   Medium
Position   Operations Supervisor - Singapore Accoun (Analyst)
Industry   Outsourcing
Job Type   Full Time / Regular
Location   Philippines, Taguig
Start Date   ASAP
Schedule (Shift)   Day
Posted/Updated   11-08-2017/11-08-2017
 Requirements
Education   College(4 year)
Experience   Between 2-3 years
Business Travel   N/A
 Compensation
Pay Rate   FLEXIBLE
Signing Bonus   N/A
Additional Comp.   N/A
Benefits   N/A
 Details

GENERAL RESPONSIBILITIES:
Lead, coach and develop team members to enable them to perform at their best via ownership of the client relationship, excellent service quality, product knowledge, and timely resolution of issues
Ensure that the team maintains minimum average benchmarks on an individual and daily basis through daily goal setting: KPI’s, queues, call handling times, auditing and quality recording evaluations
Understand all targets and use management information effectively to manage team performance e.g. accounts actioned,
Monitor the workflow of the team, allocating tasks to team members to achieve the required output and meet Service Level Agreements

KEY COMPETENCIES & SKILLS
Previous experience supporting Singapore account/customers a definite advantage
Singapore Telco experience doing coverage and outage support is preferred
Intermediate level candidates with at least 3-5 years of experience in a BPO/Offshoring company is required for the role
Must have hands-on experience in team management with proven track record in client relations management


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