In this technical and client-facing role as Technical / Web Support Consultant you will make a crucial contribution to the success of your client. You will work closely together with their broadcasting clients and technical team to ensure their content is set up and configured flawlessly, that any issues or bugs that occur are resolved within the service level agreement timeframes. To achieve this, it is expected that you show a high sense of proactivity and ownership, that you communicate effectively and efficiently, and that you make the best use of your strong analytical and problem-solving skills.
Monitor and respond quickly and effectively to requests received; Ability to identify and organize tickets according to priority and forward tickets to engineers and techs
Answer customer inquiries via Zendesk & Chat box in the dashboard before, during and after events and for video on demand set up, configuration and technical issues etc.
Bachelor’s Degree in Computer Science, Engineering or related field
At least 1-3 years of working experience and training in troubleshooting and providing help desk support
Familiarity and understanding of web application programming language – PHP, Java Script, Python
Ability to do basic code review for clients that are implementing client’s API