Non Voice Customer Service Agent

 General Information
Company Name   GATEWAY EXPRESS CALL CENTRE INC.   (View company's jobs)
Company Type   Private
Company Size   Medium
Position   Non Voice Customer Service Agent (Customer Representative)
Industry   Call Center , Customer Service , Other
Job Type   Full Time / Regular
Location   Poland, Pasig
Start Date   ASAP
Schedule (Shift)   Day
Visa Sponsorship  No
Posted/Updated   10-17-2017/10-17-2017
Education   College(2 year)
Experience   Less than 1 year
Business Travel   25%
 Special Requirements
Skill Knowledge Experience Need
Fluent English Intermediate < 1 year A Plus
Pay Rate   22000
Signing Bonus   N/A
Additional Comp.   N/A
Benefits   N/A

2 Full-Time positions available.
Flexible to varying KPI goals.
Must be able to work shifting schedules including holidays.
Must meet 40 words per minute with 95% spelling accuracy.
Must have excellent communication skills both oral and written.
Preferably 1-2 Yrs Experienced Employees specializing in Customer Service or equivalent.
Minimum of 6 months relevant working experience (non-voice line of business)
Applicants must be willing to work in Kapitolyo,Pasig City.
Candidate must possess at least a Bachelor's/College Degree , any field.

1. Attends to customer emails or inbound chat. 
2. Attends to inter-departmental queries.
3. Sends outbound notification to customers when needed or requested by the management or inter-departments.
4. Ensures confidentiality of customer and internal information / data.
5. Meets key performance targets with 100% compliance on standard operating procedures set by the management.
6. Works to build customer confidence in the brand.

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